Account Root ID contains the string 'sea8cc6beffdb43d7976fbc7da445c639'

[abraunegg]

If your client will not operate due to this message, please seek support from Microsoft. You can do this in the following ways:

• Contact Microsoft Support directly through https://support.microsoft.com/
• Send feedback via the Feedback Hub application https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332
• Via this GitHub Bug Report OneDrive Personal Account Root ID for users globally is being changed to include 'sea8cc6beffdb43d7976fbc7da445c639' OneDrive/onedrive-api-docs#1890

More details of the impact can be found in this GitHub Bug Report: OneDrive/onedrive-api-docs#1891

UNVERIFIED

Additionally, re-authentication of your client may work, attempt a --reauth to return to a working operational state. This does not fix the situation.

Important

Please note, this is not a bug with this client. This is not an issue that this project can solve.

[vikingtiger]

I first started getting new and unexpected entries in the log file at 2025-02-23 01:48 UTC+1. A huge amount (6514, to be exact) of these:

feb. 23 01:48:13 raphael onedrive[1841]: CODING TO DO: Hitting this failure error output after getting a httpStatusCode != 410 when the API responded the deltaLink was invalid
feb. 23 01:48:13 raphael onedrive[1841]: ERROR: Microsoft OneDrive API returned an error with the following message:
feb. 23 01:48:13 raphael onedrive[1841]:   Error Message:    HTTP request returned status code 404 (Not Found)
feb. 23 01:48:13 raphael onedrive[1841]:   Error Reason:     The resource could not be found.
feb. 23 01:48:13 raphael onedrive[1841]:   Error Code:       itemNotFound
feb. 23 01:48:13 raphael onedrive[1841]:   Error Timestamp:  2025-02-23T00:48:13
feb. 23 01:48:13 raphael onedrive[1841]:   API Request ID:   e0fa90c4-8465-4f83-a6f4-85ef01e819c7

Then, it terminated and restarted, after which a very high amount of changes were received:

feb. 23 02:15:15 raphael onedrive[1830]: Processing 115587 applicable JSON items received from Microsoft OneDrive

All of the following "Downloading: " log entries were related to Microsoft OneNote notebooks (and ".one" file name specs), which are weird beasts. Many of them failed verification, as is quite normal for these weird entities. I haven't had them mentioned in the logs for a long time, as I don't really use them much (therefore, no changes).

Starting approximately 2025-02-23 02:17 UTC+1, I started getting this error:

feb. 23 02:17:30 raphael onedrive[1830]: Performing a database consistency and integrity check on locally stored data .......Attempting to perform a database vacuum to optimise database
feb. 23 02:17:30 raphael onedrive[1830]: Database vacuum is complete
feb. 23 02:17:31 raphael onedrive[1830]: core.exception.AssertError@src/itemdb.d(892): Assertion failure

The application was running as a user service unit via systemd, and kept restarting every 30 seconds or so. When I noticed the problem many hours later, I shallowly read the description of issue #3115 and suspected it was relevant. The drive ID was not 15 chars, however.

After pulling the latest master revision and compiling from source, I started getting the message

ERROR: You have a Microsoft OneDrive Account Problem. Please raise a support request with Microsoft. You cannot use Microsoft OneDrive at this point in time.
ERROR: Account Root ID contains the string 'sea8cc6beffdb43d7976fbc7da445c639'.
ERROR: Please refer to OneDrive/onedrive-api-docs#1890 for further details.

So far, the discussions I've seen mentioning this root ID issue, have been related to problems with downloading shared items.

The question on my mind right now is whether the initial symptoms and the non-unique account root ID situation, are potentially related in any way, or if they are more likely two separate incidents. I don't really have any shared items added to my own OneDrive root, and I cannot say for sure whether the root ID issue is new or not. I only observed this when using a new build with this check added.

Side note: I spun up a Windows VM this evening, running the official Windows OneDrive client, and that too got >100k changes and used half an eternity processing them. I found no abnormal or unexpected changes, and my (shallow) impression is that this must have been caused by a change or bug in the service or in the API.

EDIT: By the way, I did try reauthenticating, after getting the root ID error. Unfortunately, no change.

[abraunegg]

@vikingtiger
Please raise a support ticket with Microsoft - it is their API is broken for your account.

[vikingtiger]

I already have. My intention of posting that information here is not to receive a "fix" from this project, but rather to inform (and "compare notes" with) other users potentially experiencing similar oddities, and also to possibly discuss the observed behaviour.

I apologize if the comment seems out of place in this discussion thread. I do not know for a fact that the combination of symptoms I have experienced is representative or whether the different symptoms are directly related (and therefore, related to the root ID phenomenon). I do consider their relevance to each other plausible, however.

[abraunegg]

@nathan-gs
Given your employer - can you please reach out internally to someone on the OneDrive development team and ask them to get in contact to help understand and solve this issue.

There are 2 issues relating to this Microsoft change:

1. Data sent from the API is mismatched between uppercase/lowercase and is being truncated when a driveId value starts with a zero. Reference: OneDrive Personal Account Root ID for users globally is being changed to include 'sea8cc6beffdb43d7976fbc7da445c639' OneDrive/onedrive-api-docs#1890
2. Data sent from the API when account is moved to new OneDrive Personal Platform, as denoted by 'sea8cc6beffdb43d7976fbc7da445c639' change, the /delta and /children API call no longer sends data about any Shared Folder. Reference: ODP: /delta or /children API Call no longer sending Shared Folder JSON data post account change to 'sea8cc6beffdb43d7976fbc7da445c639' OneDrive/onedrive-api-docs#1891

Please can you help get some traction here!

[abraunegg]

@nathan-gs
Any chance you can assist here?

[nathan-gs]

I'll try after March 10th, quite a lot ongoing.