Crashes after opening

[MrMattHumbert]

Version

2.1.12

Hardware / Firmware

GRBL 1.1

What happened

Started the software after unzipping, as per the video. After the splash screen clears the main window opens for a moment then closes. I've cleared the .ugs folder from my home directory.

How to reproduce

Start the application process

Operating System

Windows 11 Home

Anything else

Thank you!

messages.log

[breiler]

The last messages in the log is about the graphics card and I assume that it is crashing after that.

It says that it has loaded OpenGL 4.6.0 and UGS uses the old OpenGL 2. This is usually not a problem as graphics cards are usually backwards compatible. You could try and upgrade your graphics drivers and see if that helps.

[dmgualb]

I have exactly the same issue. I have some other information that may be usefull:

• I`m installing UGS in low end computers. The computer I had the problem is an Intel N4120 with 6Gb RAM - Win11.
• I`ve tried to erase cache (in AppData) and the issue continues.
• I've tried the Win64 binary, and also the "All platform" version, with the latest JDK from Oracle, and with OpenJDK 21 from Microsoft. The behavior is the same.
• The "Classic" version of UGS runs ok and doesn't crashes, but the "Visualizer" won't show.
• Reverting to older versions, the last UGSPlatform version that works ok is 2.1.9. From 2.1.10 on it crashes.
• If I run 2.1.9 and Hide the Visualizer Window, in sequence UGS 2.1.12 will start successfully, but will crash as soon as I try to show the Visualizer Window.
• In another low end computer, with ARM64 (Snapdragon 7c) Win 11 and only 4Gb of RAM, 2.1.12 runs ok.

In summary: the isssue was introduced in version 2.1.10, and it is related to the Visualizer Window. It is independent of the the Java version used.

The error log:
hs_err_pid75316.log

PS: I was reading MrMattHumbert's log, and realized our computers have the same display device: Intel UHD 600.
Bellow, the output of DxDiag:

DxDiag.txt